BMS Chat, a fresh new way to engage your customers
Text enable your existing business telephone numbers and live text with your customers from any device
Business Message Chat
Once you begin chatting with your customers, employees or service providers, you will find so many ways to keep in touch. It is easy to use, has a 95% response rate and will improve customer satisfaction and retention.
Business Message Chat allows your customers and employees the convenience of texting without the nuisance of a 3rd party app. Plus our “Click to Text” app can be directly linked to the Business Message Chat platform.
Business Message Chat has hundreds of use cases, perhaps thousands. You can adapt BMS to limitless use cases including customer care, technical support or sales engagement. Business Messaging Chat makes it easy to communicate with your markets.
Business Message Chat provides a group text solution targeted to businesses that wish to enhance their communications with their employees and customers. It offers an easy to use solution offering convenience with quick responses and flexibility.
How it works
Customer texts to your existing business telephone number from their mobile phone.
Reply from BMS Chat on any web-connected device, or forward the message to a different team member to reply. View message history between company and customer.
Convenient and easy to use
- Auto-assign messages to a Group or Employee based on business number
- Message forwarding to your e-mail or to your mobile device
- Use your keyboard to send messages
- Quick responses – compose pre-written responses
- Organize and search messages via filters
- Simple user adds and assign to new groups
- Add a “Click to Text” on web pages
Group collaboration and company visibility
- Introduces collaboration in messaging via a shared inbox approach
- Optimal privatization features
- Add notes to keep group members informed
- Visibility of teammates that are logged on
- Unique ID for every conversation
- Archiving of messages for future reference
- Usage and response trends via reports
- Supports both SMS and MMS
- Works with your land lines, toll free numbers and short codes
- Private 1-on-1 messaging and 1-to-many
- Distribution lists for sending broadcast text messages
- Customizable auto replies
- Concurrent conversations
- Send long messages greater than 160 characters
Business Class Savvy
- Single place to manage all of your messaging
- Use on any web connected device
- Unlimited telephone numbers, agents or groups in one account
- Text enable existing landlines and tollfree numbers
- Send/receive picture messages
- Worldwide message delivery
- White label options for your customers
- Blocks messaging to customers who have opted out